GENERAL TERMS & CONDITIONS

DEFINITIONS

1.1 In terms of this website:

1.1.1 Supplier is, or any other person acting on her behalf or supplying Products on her demand. The supplier also owns this website, platform, and webshop.

1.1.2 Buyer is any person involved or interested in entering a contract with the intention to buy a Product or Products using a webshop. The supplier declares he intends to trade solely with persons who buy Products for business purposes only. The buyer declares he is not a consumer in terms of any applicable Consumer-protection law.

1.1.3 The webshop is this communication platform between Supplier and Buyer to share information about the products, product prices and tracking order status with the possibility to place a binding order.  The webshop is the property of the supplier. The Parties will use the webshop as a primary ordering tool.

1.1.4 Product is every good, chattel, right or any other legally transferable property offered to be bought through the webshop.

1.2 All orders through the webshop are considered as binding.

1.3 Each user has the right to order Products through the Supplier’s webshop.

1.4 Any user of this website, platform or webshop is allowed to use them to learn about Supplier's offer of products, or to enter into a contract of purchase with Supplier. Any other use of this website, platform or webshop is forbidden and Supplier does not take any responsibility for trespassing this regulation.

ORDERING PROCESS

Ordering of Products is allowed through one of the following procedures, depending on the kind of Product:

2.1 Products in stock:

2.1.1 Products in stock are those offered in the Supplier’s webshop at Products in-stock section. The buyer can order only the quantity the Supplier has in stock. These quantities are visible at the webshop as “in stock” information at the product card.

2.1.2 The Supplier undertakes always to be capable of delivering the Products within 2-5 days of the Supplier's receipt of a Purchase Order

2.1.3 Stock level of Products in stock to be decided solely by Supplier.

2.1 Products in the Non-Stock list

2.2.1 The non-stock items will be categorized by their delivery time: 2-3 weeks and 5-6 weeks. The non-stock items will be available in a catalog in the online tool and the items will also be categorized (office stationery, business gifts, travel, exhibitions, etc. etc.)

2.2.2 The Non-Stock items will be available for orders for business purposes and for orders for personal purposes

2.2.3 Items ordered from multiple suppliers may lead to multiple deliveries

2.3 Products On Demand

2.3.1.  A special Contact Form is available to request a quotation or make an item suggestion. The customer will need to provide detailed information - amount, budget, delivery time, type of goods, desired print, option to add a picture, etc.

2.3.2 Once the quotation is received the supplier and customer will proceed with the order procedure. The items in question will not be uploaded to E-shop.

2.3.3 Items ordered from multiple suppliers may lead to multiple deliveries

DELIVERY

3.1 Products in stock will have an approximate term of delivery of each Product stated at the Supplier’s webshop. The webshop will calculate delivery time based on the location of the purchaser.

3.2 Terms of delivery of products are ruled by INCOTERMS 2010.

INVOICING AND PAYMENT FOR THE ORDERS

4.1 Payment term, method and other details and conditions shall be shown in the check-out phase of the buying procedure. By confirmation and sending of the order, the Buyer agrees with those terms and conditions, any proviso will be disregarded.

4.2 Payment terms are ruled by one of the following procedures and conditions :

4.2.1 Payment by credit card

Payments are possible through the credit cards issued by Visa, Mastercard or Amex.

Payment through a credit card must be carried out immediately during the check-out process.

4.2.2 Invoice Payment

Unless agreed otherwise in a contract binding both Buyer and Supplier, Buyer is obliged to pay within 30 days from receiving an invoice from Supplier provided delivered invoice contains correct information and identification of Buyer, Supplier, ordered goods, their amount and price, terms of delivery and any other information expressly agreed with Supplier. The primary invoice delivery method is per e-mail or through webshop, provided Buyer confirms receiving of invoice. In case delivery of invoice is not confirmed Supplier may deliver an invoice in writing or withdraw from the contract of purchase.

DELAYS AND SUPPLY INTERRUPTIONS

5.1 The Supplier undertakes that delivery of the Products will take place on time and at the place specified in the relevant Purchase Order, as this is very important to ensure effective production and logistics.

5.2 If Buyer does not pay any sum due to Supplier under this agreement, Supplier may charge interest on the outstanding sum from the due date until the actual date of payment (after as well as before judgment) at a rate equal to 2% per annum above the base rate of European Central Bank.

INTELLECTUAL PROPERTY RIGHTS

6.1 The Supplier owns intellectual property rights over the webshop platform. By the installation and registration of a User to the webshop platform, the User is granted the right to use the webshop platform in order to use the Services. It is not allowed the webshop platform or any of its parts to be copied, transmitted, and broadcasted without the preliminary consent of the Supplier in writing.

6.2 The Products, shown in the webshop platform and/or images can be a registered trademark/s or intellectual property of third parties and their usage is prohibited without the consent of the respective proprietor. According to the Frame Services & Products Supply Agreement signed between the Supplier and ARKEMA FRANCE, and effective as of 1st of February 2020, the Supplier is granted that the use of such Intellectual Property Rights by the Supplier for providing Services do not and shall not infringe any Intellectual Property Rights of any third party.

6.3 Subject to User’s compliance with these Terms of Use, Supplier or its content providers grant to the Users a limited, non-exclusive, non-transferable, non-sublicensable license to access and use of the Services. This license does not include any resale, any derivative use of any Supplier’s Services. All rights not expressly granted to the User in these Terms of Use are reserved and retained by Supplier or its licensors, suppliers, publishers, rightsholders, or other content providers. No Supplier’s Service, nor any part of the webshop platform, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Supplier. Users may use the Supplier’s Services only as permitted by law. The licenses granted by the Supplier terminate if the User does not comply with these Terms of Use.

MISCELLANEOUS

7.1 Any dispute or claim relating in any way to your use of webshop platform, or to any products or services sold or distributed by Supplier, will be referred to and finally resolved by arbitration under the French Chamber of Commerce that are in force at the time of applying for arbitration, and which rules are deemed to be incorporated by reference into this Clause.  The number of arbitrators will be three.  Each Party shall appoint one member of the Tribunal and such Party appointed members will agree and appoint the Chairman of the Tribunal; if the Party nominated members cannot agree, the Chairman will be appointed by the French Chamber of Commerce. The seat, or legal place, of arbitration, will be Paris, France.

7.3 Supplier is free to change these Terms and Conditions at any time. Such a change is effective at the moment when the new version of Terms and Conditions is published in the webshop.

If you experience problems with the Site or would like to comment on it, please feel free to contact the Supplier’s Customer Service Desk.